Warranty type will be determined by the date of contact. All Refunds/Credits will be issued on date of receipt. Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
What's Your Return Policy?
At GlassesUSA.net, we offer a 100% Worry-Free Guarantee!
Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON, you may return your eyeglasses for a one-time exchange at no cost or a full store credit for up to 90 days after delivery! We even provide FREE return shipping!
Alternatively, you may request a full refund* on your original order if you contact us within 30 days after delivery; shipping charges are non-refundable. (*There are limitations regarding multifocal lenses (progressives and bifocals). See below for details.
HERE'S WHAT YOU NEED TO KNOW:
- Contact us by phone, Live chat or email within 90 days of when your order was delivered. We will happily provide you a Return Merchandise Authorization (RMA) number along with a prepaid postage return label (Domestic First-Class U.S. Mail only). Your warranty coverage is based on the date you contact us, and the lens type you ordered (see below for limitations). We cannot process or honor returns without an RMA number
- For a full refund to your original payment method, you must contact us to request an RMA within 30 days of the original delivery date. Refunds can only be issued after we have received the original merchandise back, and will be issued in line with your warranty coverage and minus any discounts given on the original order.
- After the original order is remade, subsequent remakes will be assessed a 50% remake fee. Refunds requested after a remake is performed will be assessed at 50% of the original order price, or you may request a 50% refund in store credit.
- Remake fees are non-refundable.
- Returned items must be in original condition and in the hard case you received from us. However, you may keep any accessories as our free gift.
- If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit.
- Once used, EyeBucks are non-refundable.
- After the initial 30 day period, on any order, your order is refundable in store credit only.
- On “Re-Lens” orders using a rimless frame, the custom drilling, and mounting fees cannot be refunded.
- If returning a "Home Try-On" order, the $9.95 fee charged is only refundable in eyebucks which can be used toward a future order of frames and lenses.
- *Excluded Lenses:
Multifocal Lenses: Bifocal and progressive lens orders may be exchanged or remade one time at no cost within the first 90 days after delivery. Any changes to an order prior to shipping will count as the allowed free exchange or remake. If a full refund is requested, you have the option of applying it to either your original credit card or your in-store EyeBucks account, less a 30% restocking fee.
